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Exchanges and returns

If you need to return or exchange an item, please contact O Boticário US Customer Center through email ( or phone number: 1-844-640-1422, from 10:00 am to 6:00 pm (EST), Monday to Friday. Don’t forget to inform the order number and details on the return.

You can return your products within 30 days of delivery. The product needs to be in new conditions. If your item is incorrect or if detected any factory default, we will create a return shipping label, so you don’t have any costs.

The refund may take up to 15 days, including the return transit time.