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Returns and Exchanges

At www.boticario.com, our goal is to provide you with a convenient and enjoyable online shopping experience. We want you to feel the love that goes into each product that we send out the moment you receive your shipment.

If you are not 100% satisfied with your www.boticario.com products, we will gladly accept your return as new, in its original packaging, within 30 days of your date of purchase, and will provide you with a full refund.

To being your return, simply contact our Customer Care Specialists via email contactUS@oboticario.com.br or call 1-844-640-1422. Our Customer Care Center is open Monday – Friday from 9:00am – 5:00pm EST.

Please have your order number and/or email ready so that one of our Customer Care Specialists can issue you a prepaid UPS return label which will be sent to you via email within one business day.

Upon receiving your prepaid UPS return label, please:

  • Place your product in its original packaging.
  • Secure the packaging and product inside.
  • Affix the prepaid UPS label to the box.
  • Drop the box off at any UPS location near you. If you cannot locate your nearest UPS drop location, please call 1 (800) 742-5877 or visit www.ups.com.

Please allow up to 10 business days for the refund to appear on your original form of payment.

Exchanges

If you would like to make an exchange, please email, or call our Customer Care Specialists at contactUS@oboticario.com.br or call 1-844-640-1422 to begin the exchange process within 30 days of receipt of your original purchase.

Final Sale Items

Please note that final sale items cannot be returned or exchanged.

Gift Sets

Please note that sets can only be returned and/or exchanged in their entirety. Sets cannot be separated and returned. Sets must be returned in their entirety to receive a full refund.

Damaged Items

If you receive your order and it is damaged or defective upon delivery, please contact our Customer Care Specialists as soon as possible so that they may process your return and assist in sending out a replacement.

www.boticario.com will only accept returns for products purchased through our website. Products purchased through an authorized retailer, or another website, must be returned to the original place of purchase, in accordance with the retailer’s return policy.