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If you need to return or exchange an item, please contact O Boticário US Customer Center through email ( or phone number: 1-844-640-1422, from 10:00 am to 6:00 pm (GMT+3), Monday to Friday (except holidays). Don’t forget to inform the order number and details on the return.

You can return your products within 30 days of delivery and get a refund or exchange it. The product needs to be closed and intact. If your item is incorrect or if detected any factory default, we will create a return shipping label, so you don’t have any costs.

The refund may take up to 15 days, including the return transit time.